Terms of Service

About these terms

These terms are the agreement between you and Weekends Cleaners ("we", "us") for every visit, however you book: on our website, by message or by phone. Nothing in them takes away a right you have under Ontario's Consumer Protection Act, 2002 or any other law. If a line here seems to say otherwise, the law wins.

Who we are

Weekends Cleaners is a registered Ontario business, run by its owner as a sole proprietorship. We clean carpets, rugs, upholstery, mattresses and tile in your home, and detail cars where you park them. The owner does the work. If anyone else will come, we tell you first and stay responsible for the work.

Reach us at hello@weekendscleaners.com, or call or text +1 (437) 428-2724. You can send us any notice by email or text.

How booking works

• Website: the Review screen shows every price line and the total, and you can go back to fix anything. Tapping Confirm & Book requests the booking at that price and accepts these terms. Your booking is made when we send our confirmation by email and text. If none of your dates work, we send other dates with full details, and nothing is booked until you reply YES.
• Your confirmed price is never above your Review total, unless you changed items or the total had a clear error, such as a missing digit. Then we tell you before confirming, and you can book at the correct price or not at all.
• Message or phone: we send a written summary of your items, prices, total, date, arrival window, address, payment and a link to these terms. Your booking is made when you reply YES. A thumbs-up on an earlier message, or no reply, is not a booking.
• In person: we do not make bookings face to face. If you ask us in person, we send you our booking link or a written summary by message, with prices from our booking page, and nothing is booked until you book online or reply YES. Adding items to a visit already under way is covered in Changes on the day.
• Your confirmation or summary is your copy of our agreement. It shows your name, the date we agreed, your items, prices, total, visit date, arrival window, address and payment method, our key terms on cancelling, fees and re-cleans, and a link to the exact version of these terms that applies, which stays online unchanged. We email or text you a full copy whenever you ask.
• If you book for a home you do not live in, you confirm that its owner or occupant agrees to the visit. Our agreement is with you, and you pay if they do not.
• Some Messenger and Instagram replies come from an automated assistant. They are information, not a booking. If it quoted a lower price for the same items than your Review screen or summary, tell us, before or after your visit, and we honour that price or refund the difference, unless it was an obvious error, such as a price far below our price list.

Prices

Prices are per item, from the list on our booking page, for the items you count and describe. Your quoted price is fixed for those items, sizes and quantities. There are no surcharges for normal dirt, pet hair or wear, and no charge for work you did not ask for.

• Sofa seats: each seat counts (a 3-seater is 3). Each chaise, corner seat, ottoman, armchair and recliner is 1 seat.
• Chairs: dining chairs and bar stools.
• Carpet room: one wall-to-wall room up to 250 square feet. A larger open area counts as one room per 250 square feet or part of it. For example, an open basement of about 600 square feet counts as 3 rooms. Hallways are free.
• Stairs: one flight is up to 14 steps, counting each landing as a step.
• Area rugs: any size. Your first hallway runner is free; extra runners are priced as rugs.
• Tile and grout: a kitchen floor, a bathroom floor with tub and shower wall grout, or another tiled area.

If an item is far beyond normal household use, such as urine soaked through a room, construction dust or flood residue, we tell you before starting. We may decline it, or offer a different service at a new price, which applies only if you agree to it by text, as in Changes on the day.

Changes on the day

If we find more than you booked (more seats, a larger mattress) or you ask for more, we text you the updated items, each item's price and the new total, from the same price list, before starting the extra work. Reply YES and we go ahead. Otherwise we clean only what you booked, at the booked price. Your YES and our updated confirmation, sent the same day, become part of your agreement.

If you remove items on the day, or we decline an item not as described (such as a rug too fragile to clean safely), you pay for what we clean, never less than your visit minimum. If nothing is left to clean because of items you removed or misdescribed, there is no charge, but please tell us before we drive out. If we skip an item for a risk you could not have known about, you do not pay for it: the minimum still applies to anything else we clean, and if that risk means we clean nothing at all, you pay nothing.

If we give a rough estimate, for example by message before seeing your full list, we never charge more than 10% above it unless you ask for more or different work. If a promotion was shown when you tapped Confirm & Book or replied YES, you keep it even if it ends.

Visit minimums

Every visit has a minimum charge of $150 to $300, set by where your address is and shown before you book. It covers driving, travel time and setup, so there is no separate travel fee, and item prices are the same everywhere. If your items total less, you pay the minimum, shown as its own line. On a route day near you, your minimum may be lower. If you move that booking, we tell you the new minimum before you confirm.

What is included

Included: a look over each item, pre-treatment, standard spot treatment, scrubbing where needed, and hot water extraction or a low-moisture method. No need to vacuum first. We don't move furniture: we clean around it, and under beds and furniture where we can reach. If you move pieces out of the way beforehand, or need a hand with something, we are happy to help.

Not included unless booked: stronger stain treatments that could lighten colour, used only on spots you approve in writing; repairs, re-stretching or regrouting; water damage, sewage or mould work; and house, duct or window cleaning. We never take items away.

Inspection and risky items

Before cleaning, we look over each item, test fabrics and dyes in a hidden spot where we can, and photograph stains, wear and damage. Please point out damage you know about. If you are not home, we text you our notes and photos, which record each item's condition before we started.

If an item carries a specific risk, such as dye bleeding, shrinking, browning or backing coming apart, we explain it and you choose: go ahead, use a gentler method, or skip it. We start it only after your yes in writing, by text or on our job record. If you are not home and do not reply, we skip it. A spot test lowers the risk but cannot rule it out.

If you go ahead, we use proper care. If the change we warned about still happens despite proper care, it comes from the item, not our work. If it happens because we were careless, we are responsible. We may decline any item we judge unsafe to clean on site.

Results we cannot promise

Our work must be of reasonably acceptable quality, and we stand behind it, but not every mark comes out. Cleaning cannot fix these, and can make them easier to see:

• permanent stains such as hair dye, ink, bleach and rust, and old set-in stains;
• sun fading, wear, traffic lanes and crushed fibres;
• pet urine in the pad or subfloor, where stains and odour can return;
• odour from below the surface, or odour that grows stronger for a while as an item dries;
• a visible difference between cleaned and uncleaned areas, or marks that show once furniture is moved;
• delamination (backing coming apart), loose seams, ripples and past repairs;
• shrinkage on natural fibres or untagged fabrics, and water marks on fabrics coded S or X, even with correct care;
• faults from manufacture or installation, such as unstable dyes or weak backing.

Your part

• Access: an adult (18 or over) to let us in, or written entry instructions such as a lockbox or buzzer code. If anyone under 18 is home, an adult must be too. Book any condo elevator, and tell us if your building needs our insurance certificate or a sign-in. Give any tenant the notice the law requires. We enter only the work areas, the way to them and the sink or toilet you show us, and use your codes only for your visit.
• Water, power and parking: working outlets, a tap, and a toilet or drain for used water, at no charge, and a legal spot near your door. Paid parking is added only if we text you the cost first and you agree by text. If we are ticketed or towed where you told us to park, you pay that cost.
• Pets and children: keep pets in a closed room or crate for the whole visit, since we go in and out with equipment, move birds and other caged pets out of the work areas, and warn us of any pet that may bite or run. Keep children away from our equipment, and keep children and pets off damp areas until dry.
• Valuables: before we arrive, move breakables, cash, jewellery, documents, plants, lamps and floor items out of the work areas, and check under sofa cushions. We clean around fragile items, valuables, electronics and loaded furniture rather than moving them, at the booked price. Anything we find in furniture, we leave in plain sight and tell you about.
• Tell us about: stains and what was used on them, pet accidents, care tags, known damage, stone or water-sensitive floors, allergies, anything antique, silk, viscose or hand-knotted, and any hazard, such as loose railings or someone unwell at home.

Rugs, upholstery, tile and cars

• Rugs: we clean all kinds of rugs on site, including wool, cotton, synthetic, handmade, silk and viscose (art silk), natural fibres such as jute and sisal, and antiques. Every rug gets colour and shrink tests first, and a barrier protects your floor. Silk, viscose, natural-fibre, hide and antique rugs carry extra risk, such as colour loss, browning, shrinkage or a change in texture, so we explain it and clean them only after your written yes, with a gentler method. We may decline a rug that is too damaged or unstable to clean safely.
• Upholstery: show us the care tag, usually under a cushion. W means water-based cleaning, S solvent only, W-S either, and X vacuum only. We may decline S, X or untagged fabrics, or clean them with low moisture once you accept the risk. Leather, suede and nubuck get a leather method after a test, and we may decline unfinished leather. Do not machine-wash removable cushion covers, which can shrink.
• Tile and grout: we clean ceramic and porcelain. Tell us about natural stone such as marble, which can dull or etch; we may decline it. Grout colour may not come out even. Grout that is already cracked or crumbling, loose or hollow tiles, and worn sealer can come away when scrubbed. We point these out first, and are responsible only if our work was careless.
• Cars: before we start, we offer a written estimate. If you decline it, you approve in writing (a text is enough) a maximum, which is your booked total, and we never charge more without your new written approval. Your invoice names you, us and your vehicle, and lists each item of work with its price. Park where we can reach power and are allowed to work, since many condo garages forbid it. We never drive or move your car. Remove belongings, cash and child seats.
• Car interiors: we use low moisture on seats with airbag sensors, heaters or electronics, and open doors can drain a weak battery. Warning lights from faults already there, and old tears, burns and worn trim, are not caused by cleaning. Brittle trim or leather can crack when handled: we point it out first, and are responsible only if our work was careless.
• Valuable items: tell us before booking if anything is worth more than $1,000. We may decline it, and you should insure it under your own home policy.

When we may decline or stop

We may decline or stop work for mould, sewage, bodily fluids or other biohazards, needles, weapons left out, bed bugs, cockroaches or rodents, clutter that blocks safe access, a contagious illness in the home, an animal we cannot work around safely, unsafe electrical, structural or access conditions, or threats, harassment or abuse, in person or by message. If we stop, you pay only for items finished, at booked prices, with no visit minimum. If you knew of the problem and did not tell us, or if we stop because of threats, harassment or abuse, we may decline future bookings.

Drying and wet floors

Drying times are estimates: most carpet dries in 4 to 8 hours and upholstery in about 3; thick pile, stairs and humid days can take up to 24 hours. Keep the heat or air conditioning on and the air moving.

Damp carpet and stairs, and hard floors next to them or under damp socks, can be slippery for hours. Walk on cleaned areas only when you must, in clean socks, and hold the rail on stairs. Keep children and pets off until dry, and pass these warnings on to everyone at home and to later visitors. Keep the blocks under furniture legs, and do not cover damp areas or move furniture back, until fully dry. If anything is still damp after 24 hours, tell us right away so we can help.

Protector, odour control and sanitizing

Fabric protector helps spills bead up so you have time to blot. It is not stain-proof and wears off with use. Odour control reduces odour, which may return if its source is in the pad or floor. Sanitizing is not a medical or allergy treatment, not mould removal, and not a germ-free promise, and any sanitizer we apply is used as its label directs. If anyone at home has allergies, asthma or chemical sensitivities, tell us first: we can send our product safety data sheets and leave out protector, odour control or fragrance.

Arrival windows and delays

We book visits on every day, in arrival windows: Morning, arrive 8 to 11 am; Midday, arrive 11 am to 2 pm; Afternoon, arrive 2 to 5 pm; Evening, arrive 5 to 8 pm; or flexible. We arrive within your window, not at an exact time, and text when we are on the way. Job lengths are estimates.

If we will arrive after your window ends, we tell you as soon as we know, and you can wait or move the visit free. If weather, unsafe roads, a breakdown or our illness stops us, or your illness stops you and you tell us before we set out, the visit moves at no charge. We change a confirmed date only with your written OK, such as a text. If we cannot start within 30 days of the agreed date, you can cancel at no charge.

Cancelling and no access

• Tell us any way you like, such as replying to your confirmation, calling or texting +1 (437) 428-2724, emailing hello@weekendscleaners.com, or using Reschedule on your booking page. Your notice counts from when you send it.
• Free: there is no fee to cancel or move a visit. Please tell us at least 24 hours before your arrival window when you can, so we can offer the time to someone else.
• No access: if we arrive in your window but cannot get in or start because of something on your side, such as no one home, a wrong code, the building refusing entry, no elevator booked, or no usable water, power or parking, we wait a reasonable time and keep calling and texting. If the visit still cannot happen, you can rebook at no charge. After repeated missed visits we may decline future bookings. If a delay on your side shortens the visit, we clean what fits, you pay for that (never less than the visit minimum), and the rest can be rebooked.
• If you use a cancellation right under the Consumer Protection Act, 2002, any refund owed under that Act is paid within 15 days.
• We may turn down a booking request for any lawful reason. After confirming, we cancel only for a good reason, such as safety, threats or abuse, false booking details, or an unpaid past amount. We tell you as soon as we can, and you owe nothing for that visit.

Payment

Nothing is paid at booking, and we take no deposits. You pay when the work is done, by cash or Interac e-Transfer. No HST or other tax is added, because we are not registered for HST. If we register for HST after you book, your confirmed total does not go up.

If you are home, we walk through the results with you first. If not, you pay by e-Transfer the same day, and our photos and notes record the visit. If one item is not right, please pay for the rest and tell us: we handle it under our re-clean promise or damage steps, and any refund owed is paid within 15 days.

If an amount is unpaid 14 days after the visit, we may decline new bookings until it is paid, and claim it in Small Claims Court or through a collection agency. If you dispute a payment with your bank, please contact us first. We may give the payment provider your booking record, our messages and the job photos. We email a receipt after every visit, and never hold your belongings to make you pay or to change a price.

Re-clean promise

If an area we cleaned is not right, tell us within 7 days, with photos, and we re-clean it free on one of our next booking days. That includes spots that come back as carpet dries (wicking) and light browning on natural fibres. Please let us re-clean before anyone else treats the area. If a re-clean does not fix a problem with our work, or we cannot offer a date within 30 days, we offer a fair partial or full refund for that item.

Not covered: permanent conditions we pointed out, new spills or soiling, spots treated by others after our visit, areas used before they dried, a treatment you declined, or a risk we explained that you accepted. This promise is extra and does not limit your legal rights, even after 7 days.

Damage claims

Tell us as soon as you notice, ideally within 7 days, with photos, and before the item is repaired, cleaned by others or thrown out. Telling us later does not cancel your claim, but it makes the cause harder to show. Please let us inspect before you pay someone else, so that for the item we were cleaning we can offer a fix first.

Damage to the item we were cleaning is handled by us directly, not through an insurer, so you deal with us. If we caused it, we put it right: we repair or re-clean the item when that costs no more than its value just before the damage, and otherwise pay that value, based on its age and condition, not the price of a new one. For one damaged part of a set, we fix or pay for that part, unless it cannot reasonably be matched. For an item you value above $1,000, we may ask for proof of value, such as a receipt or appraisal.

We carry commercial general liability insurance. For an injury, or damage to other property such as floors, walls or other furniture, we report it to our insurer, which may contact you and handle the claim. We do not admit fault or promise payment on those claims before the insurer agrees. We reply to every claim within 2 business days and answer in writing within 10 business days, unless our insurer is handling it. Nothing here limits what the law entitles you to.

What we are responsible for

We are responsible for loss or damage we cause by carelessness or by not working with reasonable care and skill. Unless our carelessness caused or worsened it, we are not responsible for:

• conditions there before our visit, including ones that cleaning or moving furniture reveals;
• faults in how an item was made, dyed or installed, including dyes that pass a spot test and bleed later;
• a risk we explained that you accepted, or a problem you did not tell us about that we could not reasonably find;
• products used by anyone else, before or after our visit;
• items left in a work area, including your car, that these terms, our reminder or we asked you to move;
• areas used, covered or walked on before they dried, or furniture moved back early;
• mould or odour from an area kept wet because heat, air conditioning or air flow was turned off.

We are not responsible for losses that neither of us could reasonably have expected when you booked. Nothing in these terms limits our responsibility for injury caused by our carelessness, or any right you have under the Consumer Protection Act, 2002.

Photos

Before and after photos, and sometimes short videos, are part of the service: they record each item's condition, check our work and help settle claims. We may decline an item we are not allowed to photograph. We keep them as long as our Privacy Policy says, and longer while a claim is open.

Posting is separate. We may post before and after photos of the items we cleaned on our website and social pages. Posted photos never show people, addresses, house numbers, licence plates, documents, mail, family photos, religious items, security systems or valuables, and we remove location data first. If you would rather we did not post photos from your visit, reply NO PHOTOS to your confirmation or tell us any time, and we will not post them, or will take them down. Saying no never affects your booking or your price.

Referrals and credits

A friend who books with your referral link or code gets a free room, rug or flight of stairs on their first clean (a $55 value), added to their order and shown on their confirmation. Once their clean is completed and paid, you get a free room, rug or flight of stairs on your next clean (also a $55 value). Free items are added to an order, so the visit minimum applies as usual.

• Your friend must be new, at an address we have not cleaned, with one discount per household. Referring yourself or your household, under any name, does not count.
• Share your link only with people you know personally, never in bulk messages.
• Larger orders may earn a credit, shown on your quote, equal to the stated percentage of that quote's cleaning items (carpet, rugs, stairs, upholstery, mattresses and tile) before any discount, not counting cars, add-ons or the visit minimum. The dollar amount is on your receipt.
• Dollar credits, such as the large-order credits above or a $50 credit promised under our earlier "Give $25, get $50" offer, add up and carry over. A credit can lower a visit's total, but never below the visit minimum for that address, so on a visit at the minimum it waits for your next, larger visit. Free items and credits have no cash value, cannot be transferred, and do not expire with time alone: they lapse only after 12 months with no booking by you and nothing new earned.
• Free items and credits earned through false details, self-referral, or a clean later refunded or unpaid are cancelled.
• We tell your referrer only that you completed a clean, never your address or job details.
• We may end or change the program for future referrals by updating this page. Free items and credits already earned are honoured, and a friend who booked before a change still gets their reward and still earns yours.

Privacy and messages

Our Privacy Policy at /privacy explains how we handle your information. Booking messages (confirmations, reminders, on-the-way texts and receipts) come by text, email, phone or the app you used. Offers, referral invitations and review requests go only to people who booked with us in the last 2 years, asked about a booking in the last 6 months, or agreed to get them. Every message names Weekends Cleaners and gives our mailing address and contact details, or a link to them. Stop offers and review requests any time with the unsubscribe link, by replying STOP or by telling us. We act within 10 business days, and your booking is not affected.

Business customers

This section applies only when you book for a business, such as an office, a store, or rental units you manage as a business, never for your own home. If we are unsure, we treat you as a household customer. The Consumer Protection Act, 2002 covers household bookings, not businesses, so for business customers:

• Our separate written quote applies if it conflicts with these terms.
• Give us a site contact who answers during the visit, and written access instructions. We keep keys, fobs and alarm codes secure, use them only for scheduled work, and return them afterwards. If we lose a key or fob, we pay the reasonable cost to replace it or rekey. We are not responsible for doors or alarms others leave unsecured, or for alarm charges caused by wrong codes or instructions you gave. Tell us if the site needs our insurance certificate, a sign-in or an orientation.
• You warn staff, tenants and visitors to keep off damp areas, give tenants any notice the law requires, and are responsible to us for claims that arise because you did not.
• Payment is due on completion, or within 15 days of our invoice if we agree to invoice you. Overdue amounts carry interest of 1.5% a month (19.56% a year), plus our reasonable collection costs, including legal fees.
• Report visible damage or poor results in writing within 7 days after the visit, and other claims within 30 days after you notice the problem. No claim may be started more than 1 year after the visit.
• Our total responsibility for a job is limited to the amount paid for it, and we are not responsible for indirect losses such as lost revenue. These limits do not apply to injury, or to damage we cause on purpose or through gross negligence.

Changes to these terms

We may update these terms. The date and version at the top show the current one, and each earlier version stays online at its own link. Your booking follows the terms and prices in your confirmation. Later changes apply to it only if you agree.

Disagreements and governing law

If something goes wrong, please tell us first at hello@weekendscleaners.com or +1 (437) 428-2724. Re-clean, refund and damage requests are handled under these terms, the same way whether or not a review is mentioned. We never offer or ask for refunds, discounts or free work in exchange for posting, changing or removing a review. You are free to post honest reviews, and we may reply publicly with the facts of the job, never with your address, contact details or anything our Photos section keeps private.

If a disagreement arises, we can both agree to try mediation, but you never have to, and you keep your right to go to court in Ontario, including Small Claims Court. You can also contact Consumer Protection Ontario.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If a court finds part of them unenforceable, the rest still applies. Waiving a term once, such as a fee, does not stop us relying on it later. Your confirmation, our messages and the job photos are the record of what we agreed and did.